At magicmarigolds, operated by Quantumia Innovations Private Limited, we are committed to providing a safe and seamless online shopping experience for our customers. We understand that plans can change, and you may need to cancel your order. Our cancellation policy is designed to offer flexibility while ensuring an efficient process. Please read this policy carefully before completing your purchase. Should you need assistance, our team is here to guide you through each step.  

Conditions for Cancellation  

• You may request to cancel your order within a designated time after placing it. To do so, contact our customer service team with your order information.  
• If your order is already being processed or has been shipped, cancellation may not be possible. However, we will make every effort to assist you. The sooner you reach out, the better the chances of successful cancellation.  

Refund Process  

• Once your cancellation request is accepted, we will begin processing your refund immediately.  
• The refund will be credited back to the payment method originally used for the purchase.  
• Depending on your bank or payment service provider, it may take 5-7 business days for the refund to appear in your account. We aim to ensure that the process is as quick and seamless as possible.  

Exceptions to the Cancellation Policy  

• Certain items, such as personalized or custom-made products, as well as final sale items, may not be eligible for cancellation once your order is confirmed.  
• We advise you to carefully check product details before finalizing your order.  
• If you have questions or concerns about specific items, please contact our customer service team. We strive to provide complete transparency throughout your shopping journey.  

How to Cancel Your Order  

• To cancel an order, please contact our customer service team as soon as possible.  
• You can reach us via quantumiainnovationspvtltd@gmail.com on our website.  
• When contacting us, please provide your order number and any other relevant details for swift processing.  
• Our team will guide you through the cancellation process and keep you updated on the status of your request.  

Customer Support  

• Our customer service team is available to assist you with any inquiries or concerns regarding cancellations.  
• We prioritize your satisfaction and aim to offer effective solutions.  
• If you need clarification on our cancellation policy or help with your order, please feel free to contact us. We are here to ensure a smooth and enjoyable shopping experience.  

Your trust in us is of utmost importance.